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Shipping Fees and Policies
Shipping fees are calculated based on multiple different criterias’
such as weight, size, insurance, destination, price and shipping method.
To calculate your shipping fees, please add your items into your
shopping cart, select your shipping method, proceed to checkout and you
will be given your shipping fee prior to your order being placed. On
orders with more than one main item, you may be subject to additional
shipping charges which you would be notified of prior to us billing your
credit card. Due to price fluctuation on electronics, EXCESSE.com cannot
always offer price protection on already shipped products.
For orders shipping to Alaska, Hawaii And Puerto Rico please select two
day air or overnight delivery, as these orders cannot be shipped via
ground delivery. For orders shipping to P.O. boxes and APO’S please
select the U.S.P.S. standard or priority as these orders cannot be
shipped via FedEx or UPS. If you do not select an appropriate shipping
method, your order will be adjusted accordingly to the proper shipping
method and rate. Oversized products such as printers, scanners, DVD
players, TV’s and VCR’s may be subject to additional shipping fee’s.
EXCESSE will always make every attempt possible to deliver product(s) ordered on time. EXCESSE is not responsible for any delays that
may be caused by affiliated shipping carriers. EXCESSE bears no
responsibility for delays as a result of: Weather storms, Employee
Strikes or any other complications Caused on behalf of our affiliated
shipping carriers. Please note that the selected shipping method is only
guaranteed from the date of shipment.
Return Policy/Procedures
All returns are subject to a minimum restocking fee of 5% of the total
transaction charge. Returns are processed in the order in which they are
received. Return processing may take up to 7 business days from the time
your return is received. If you have a return that needs to be handled
in an expeditious manner please contact our customer service department
and we will do our best to try and accommodate you. Returns that require
a refund may take an additional 5-7 business days before a credit is
applied to your charge card, PayPal, or Alertpay account. All returns
must include all merchandise or services sold under the same order
number and invoice. Please understand these orders are often sold as
kit/packages and we can not resell those items independently. We will
therefore not accept partial order returns, regardless of the reason for
return, unless specifically authorized by us in writing.
If you have any further questions regarding the content of these shipping and returns policies please contact us.
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